Tel3advantage FAQ

How do I place a call??

When placing a call using TEL3Advantage you have to use an Access Number. This number allows you to access our system and take advantage of our low rates without having to switch carriers. You have the option of either using our Toll free Access Number 1800-999-5090 or a Local Access Number. (To check your local access number click here)

Toll Free Access Number -1-800-999-5090
Local Access Number (Search for your Local Access Number)

BEFORE YOU START MAKING CALLS:

What do I need to do?
At Tel3Advantage we realize that your time is very valuable, and we want to make using our service as effortless as possible. We have set up some features that will eliminate some of the steps mentioned below, so you can make calls just like you would from your home phone, and still save.

TIP: Set up your Tel3Advantage Access Numbers as Speed Dial
Setting up numbers as Speed Dial varies from phone to phone. Read your phone manual to see if this feature is available and how you would set it up.

TIP: Register your Home, Cell and other frequently used phone numbers as Instant Access Numbers
The user can program up to 10 Instant Access numbers via the web or thru customer service. These are numbers that the user expects to make frequent calls from. Anytime you place a call from any of these numbers, you will only have to enter the toll free access number: 1-800-999-5090 or local access number in your area, and then the number you wish to call. By registering these phone numbers, you alleviate the inconvenience of entering the account number and PIN each time you make a call. With this feature you can easily access the service from the convenience of your home, office, mobile phone and fax.

TIP: Set up numbers frequently called TO as Speed Dial Numbers
You can enter up to 99 speed dial numbers online or thru customer service, and assign them 2 digit codes. This list can be printed out so that whenever you want to reach one of these numbers you just dial the toll free access number, 1-800-999-5090 or local access number if available in your area and the 2-digit speed dial number.

Placing a Call from a Instant Access Phone Number eg. Home, Cell etc.

• Dial Access Number (Toll Free or Local Access)
• Followed by the Phone number you wish to call

Placing a Call from a Non-Instant Access Phone Number eg. Payphone or Hotel phone, etc.

• Dial Access Number (Toll Free or Local Access)
• Dial 10 Digit Account Number
• Dial 4 Digit PIN Number
• Followed by the Phone number you wish to call

PLEASE NOTE: We are Unique!! ## *# (Find out more)

• To Place another call without hanging up : Dial ##
• To Place redial a number without hanging up : Dial *#
• If your call does not go through the first time. Do not hang up. Dial ## to disconnect the previous call, and Dial *# to redial the same number using a different carrier. (what’s this)
• Every time you place a call, the system will read you your account balance and minutes to the destination you call.

If you run out of minutes, our system will automatically recharge your account to the initial sign up amount.

How do I get a PIN number?
You will be asked to create a PIN number at sign up right after you register you primary phone number.

What are Speed Dial numbers?
The user can enter up to 99 speed dial numbers online, and assign them 2 digit codes. This list can be printed out so that whenever the user wants to reach one of these numbers they just dial the toll free access number, 1800-999-5090 or your local acces number and the 2-digit speed dial number.

How can I use speed dial to make things easy?
You can always save the TEL3 Advantage Access Number in your speed dial and enter your destination number at the tone. Even better, save the Access Number followed by the pause button and then program 011 and your international number for one touch dialing.

Will I ever get a busy signal when I call the TEL3Advantage Access Number?
No, you will not get a busy signal when you call the TEL3Advantage Access Number. We have a state-of-the-art digital switching system that will recognize your phone and automatically gives you a dial tone whenever you call.

Do I need to dial a secret code or a PIN to place a call?
No, with TEL3Advantage FLEX Plan there are no PINS and no hassles in placing a call. We recognize our up to 10 customer’s phone numbers when they call the TEL3Advantage Access Number.

What other benefits will I have?
Through online account management (CUSTOMER LOGIN) you get:

1. Speed Dial Numbers: Program up to 99 telephone numbers you dial the most.
2. Instant Access Numbers: Program up to 10 telephone numbers that you dial from the most.
3. Set up Monthly Recharge and Account Limits
4. Set up multiple accounts or sub-accounts under one credit card
5. View detailed call logs for every phone call made on your TEL3Advantage.com service.
6. Verify your credit card charges: View and verify all the transactions that have been made on your credit card.
7. Change your Credit Card Information
8. Change your PIN Number

How do I recharge my account?
Upon sign up, you set your account to either take advantage of our automatic recharge option or to manually recharge your account on-line or over the phone whenever you please.

What is an Automatic Recharge?
Automatic recharge allows you to automatically add minutes to your account, so you never have an interruption of service. Your account will conveniently replenish itself to the initial sign up amount when your account balance drops down to $3.00.

What should I do if I have any questions or difficulties placing a call?
Please contact our Customer Service Team at 1-800-330-6897 whenever you have questions or experience difficulty. We are available to assist 7 days a week, from 9am E.S.T. until 6pm E.S.T.

Can I use the TEL3Advantage FLEX Plan from a prepaid phone?
Yes. You can use TEL3Advantage FLEX Plan from any phone or carrier from within the U.S.

Are the rates the same 24 hours a day, 7 days a week?
Yes, you get the same low rates no matter when you call.

Why do some countries have a higher rate to call a mobile phone within that country?
In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call.

Can I get the same rates calling from my home phone?
Yes, you can use TEL3Advantage from any phone including your home phone. Just register your home phone at sign up as an Instant Access Number so you can use our system and access our low rates from the convenience of your home without having to dial a PIN number.

How do I check my balance?
The system will read the balance on the account each time you call the toll-free access number (1-800-999-5090) or your local access number. Customers can also track credit card balance and complete call usage online through CUSTOMER LOGIN.

Is there a connection fee for every call?
No there are no connection fees.

How do I sign up for the TEL3Advantage Flex Plan?
The easiest and most convenient way is via our website. If you need additional help or do not have Internet access, you may sign up over the phone by calling Customer Support at 1-800-330-6897, 7 days a week between 9am to 6pm EST.

How many free minutes do I get when I sign up?
You get $7.25 worth of free talk time when you sign up for the TEL3Advantage plan. You can use the $7. 25 Free talk time to call any destination of your choice, to calculate the minutes you will receive just divide $7.25 by the rate for the country you wish to call.

What are the Instant Access numbers?
You can program up to 10 Instant Access numbers via our website or by calling Customer Service. These are phone numbers that you expect to make frequent calls from. Anytime you place a call from any of these numbers, you will only have to dial either the toll-free access number (1-800-999-5090) or your local access number followed by the number that you wish to call. By registering these phone numbers (cell or others), you alleviate the inconvenience of entering the account number and PIN each time you make a call. With this feature you can easily access the service from the convenience of your mobile phone, home, office, and fax.

How quickly can I begin using the service after registration?
Immediately! Upon credit card authorization, you account is automatically active and ready for use.

Can I change my account information after signing up?
Yes, you can always change or update your account information by logging into your account (CUSTOMER LOGIN) which allows you to change or update all your account information including your credit card information.

Can I pay by check?
Currently TEL3Advantage does not accept checks as a method of payment.

Do I need to prepay in order to use TEL3Advantage FLEX Plan?
TEL3Advantage FLEX Plan is a prepaid service, where you put in your credit card for the initial sign up amount. Thereafter you will be debited as per your usage.

How do you protect my credit card information?
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or checking account information received is then encrypted a second time and stored on our secure billing servers.

What are the billing increments?
All calls are billed in one minute increments.

How do I review my usage and charges?
The system will read the balance on the account each time you call either the toll-free access number (1-800-999-5090) or your local access number. Customers can also track credit card balance and account usage online through our website (Customer Login)

What do I do if I have a question or problem with my bill?
You may contact our billing department or call our Client Services Team at 1-800-330-6897 to assist you with any billing issues that you may have.

Can I cancel Service at any time?
Yes, you can cancel anytime without a penalty. You can cancel on the web site or by calling our Client Services Team at 1-800-330-6897.